Shipping policy

At Serenitea, each order is handmade with care and attention. Below you will find our shipping policy to ensure a smooth experience from checkout to your teacup.

Processing Time

• Your order is handmade, please allow 1-5 business days for your order to be prepared and dispatched.

Shipping Policy 

• Please note that we use The Courier Guy 
  
• Disclaimer: Once your parcel has been handed over to the courier company, delays are beyond our control. You will receive a tracking number and waybill for tracking and queries 

Order confirmation

• You will receive a confirmation email with your order details and tracking information. Please review carefully and contact us immediately should there be any issues.